Hadi Khan — Cloud & Network Security Engineer

Mace Engineering Technologies — Pakistan

Entry point: day-to-day end-user and systems support

• Provided direct, day-to-day end-user support across an engineering organization — hardware, software, and account/access issues for 100+ users and workstations
• Administered Windows Server and Active Directory fundamentals, alongside virtualization (Hyper-V) and backup infrastructure
• Migrated 100+ users from G Suite to Microsoft 365, including mailbox, identity, and endpoint cutover
• Rebuilt backup and recovery procedures, cutting full system recovery time from 48 hours to 5–6 hours
• Handled incident resolution, patching, and infrastructure upgrades — the first exposure to structured IT operations

Luxury Property — Dubai, UAE

Continued day-to-day user support, now in a fast-moving commercial/real-estate environment with direct stakeholder exposure

• Sole on-site engineer for day-to-day user, endpoint, and Microsoft 365 support across the business, sustaining a 90% customer satisfaction (CSAT) rating
• Managed LAN/Wi-Fi connectivity, ISP escalations, and user access across a distributed user base
• Deployed VPN remote access and documented SOPs/IT runbooks
• Built a centralized service portal that reduced support ticket volume by 25%
• Led a 100+ user G Suite to Microsoft 365 migration with minimal disruption

CADD Emirates — Deira, Dubai, UAE

Growth phase: from hands-on infrastructure deployment into cloud and network security ownership

• Deployed and configured physical and virtual server infrastructure — hardware and OS installation, configuration, patching, and firmware upgrades across multi-site environments
• Worked hands-on with enterprise server and storage hardware, including HPE ProLiant (DL360 Gen10) servers, HPE StoreEver tape autoloaders, and Dell PowerEdge / Dell EMC PowerVault (ME5024) storage arrays — provisioning, RAID/pool expansion, and zero-downtime scaling
• Deployed and maintained Hyper-V failover clusters and VMware vSphere/ESXi environments, migrating 80+ virtual machines and reducing physical server footprint by 77%
• Administered backup and disaster recovery (Veeam Backup & Replication, Azure Backup/Site Recovery) sustaining 99.9% uptime with validated recovery testing
• Design and support multi-site firewall, routing, switching, VPN, and wireless deployments (FortiGate, FortiManager, FortiAnalyzer, FortiSASE) for clients across F&B franchising, manufacturing, real estate, and professional services
• Lead Azure cloud infrastructure work — IaaS/PaaS provisioning, VNet/NSG/firewall architecture, Entra ID identity, and hybrid connectivity design
• Deployed Meraki SD-WAN across 90+ site estates, including a secondary Azure DR hub extension with zero disruption to production branches
• Own end-to-end project delivery: requirements gathering, HLD/LLD design, build, migration, cutover, and customer handover documentation
• Automate recurring administration with PowerShell, cutting manual effort by 30%; reduced Azure spend by 20% through right-sizing and resource governance
• Act as senior escalation point (L3) for network, security, and cloud incidents across a multi-client managed estate